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The seller retains title to the goods until full payment in accordance with the provisions of the Act of 12 May 1980 In this respect, does not constitute payments for the purposes of this provision, delivery of bills or any other instrument creating an obligation to pay. The buyer must personally with regard to the seller does not have by any means whatsoever, or freehold, or by formation of wages, goods purchased prior to full payment. If opposition by the buyer to the restitution of unpaid goods, a simple injunction be worth canceling the sale and authorization to repossess the goods. The advance payments will be retained as damages. Despite the retention of property, the purchaser shall bear all risks of transport as well as those that may arise from taking possession of the goods. They must ensure accordingly and bear the expenses.

Terms and Conditions

amended by Law applicable to Chatel 01.06.2008

The online store has been set up by the 3W IMPORT SARL, which is the operator of this site. Any order under a product appearing in the online store requires prior consultation of these terms and conditions. Consequently, the consumer is fully aware that its agreement on the content of these conditions does not require the signature of the document, to the extent that the customer wants to order online the products presented in the framework of the shop website. The consumer has the option to save or print these terms and conditions, provided that both the saving and editing of this document are the sole responsabilité.La online shop set up by the 3W IMPORT SARL in part of the website lists the following information:


Legal notice enabling precise identification of the LLC 3W IMPORT


presentation of the essential characteristics of the proposed


indication, Euros the price of goods and, where applicable, delivery charges


indicating the form of payment, delivery or performance


the existence of a right of withdrawal


the period of validity of the offer or the price

All this information is presented in French. The consumer states have full legal capacity to engage under these terms and conditions

Article 1: 

These terms represent all obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these terms and conditions. No general or specific in documents sent or given by the consumer may be incorporated herein, since these documents are inconsistent with these terms and conditions.

Article 2:

These terms are intended to define the rights and obligations of the parties in connection with the online sale of goods and services offered by SARL IMPORT 3W for the consumer.

Article 3: Contractual Documents

This contract contains the following contractual documents, presented in descending order: these terms and conditions; the order. In case of conflict between the provisions contained in the documents of different ranks, the provisions of the document of a higher precedence.

Article 4: Entry into force - time

These conditions come into force on the date of signing the purchase order. These conditions are concluded for the duration necessary for the provision of goods and services purchased, until the expiry of the guarantees owed by the LLC 3W IMPORT.

Article 5: Electronic Signature

The "double click" the consumer on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Registration of orders

The contractual information will be confirmed via e-mail within 48 hours and no later than at the time of delivery or otherwise, to the address specified by the customer in the order form.

Article 7: Proof of the transaction

The records stored in computer systems SARL IMPORT 3W under reasonable security conditions, will be considered proof of communications, orders and payments between the parties. The filing of purchase orders and invoices on a reliable and durable can be produced as evidence.

Article 8: Product Information

8-a: 3W IMPORT SARL has on its website to sell products with the characteristics required to comply with Article L 111-1 of the French Consumer Code, which provides the possibility for the potential consumer to know before a definitive order the essential characteristics of the products they wish to buy.

8-b: The offers presented by the LLC 3W IMPORT are valid only within the limits of available stocks.

Article 9: Price

The prices are in € (euros) VAT excluding taxes and are valid as of the date of mailing of the order by the consumer. They do not include delivery charges, billed at cost, and indicated before the validation of the order. 

VAT on products and port are indicated before the validation of the order based on the country of destination. Applicable on the date of the order and any change in the applicable VAT rate VAT will be reflected in the final price of products online store. Payment of the full price must be made when ordering. At no time, payments can not be considered as payments or installments.

Article 10: Payment

To set the order, the customer has 7 days to his choice of all the payment methods specified in the purchase order. The consumer provides the 3W SARL IMPORT it has the required permission to use the method of payment chosen by him, during the validation of the order. 3W IMPORT SARL reserves the right to suspend or cancel any order and / or delivery, whatever their nature and level of execution in case of refusal to authorize payment by credit card from the official bodies accredited or in the event of non-payment of any sum payable by the purchaser, or if the incident paiement.La SARL IMPORT 3W specifically reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is being administered.

3W IMPORT SARL has established a procedure for control checks to ensure that no one is using the bank details of another person without his knowledge. As part of this audit and if in doubt about the authenticity of the identity of the customer, may be asked the client to send by fax +33 499 437 258 or electronically, to the SARL IMPORT a 3W copy of a photo ID and proof of address. The order will be confirmed after receipt and verification by us of parts delivered.

If in doubt about the authenticity of the identity of the Client, the 3W IMPORT SARL reserves the right to cancel the order ..

Article 11: Availability of products

The order will be executed no later than within three days from the day following that on which the consumer has paid the order. In case of unavailability of the ordered product, especially because of our suppliers, the consumer will be informed at the earliest. The consumer will then have the option of requesting either a refund of amounts paid within 30 days before their payment.Reimbursement will be made to consumer choice by Bank check or credit card via PayBox or coupon valid reduction (1 year from the date of issue) on

Article 12a: Delivery

No orders will be shipped until full payment of the said order has not been made. The products are delivered to the address specified by the customer on the order form and only in France, DOM, TOM, Europe and Canada. The consumer is responsible for checking the condition of the packaging of the goods upon delivery and report any damage to the carrier on the delivery, and the 3W SARL IMPORT within a week. The consumer may, upon request, obtain sending an invoice to the billing address and not the delivery address. Regarding shipping, we mainly work with the Post Office. When we do a mailing, you immediately receive an email informing you.

To minimize transportation costs, all products are shipped through direct service delivery and offers the possibility of recovering the goods ordered at your local post office if no place of delivery at the presentation of the deliveryman. Specifically, if you are absent the day of delivery the courier will leave a card in your mailbox, allowing you to collect your parcel at your post office during business hours, within 15 days. 

However, it may, as in any expedition, there may be a delay in delivery or the product gets lost. In the event of late delivery from the date we have told you in the mail from, we ask you to report the delay in sending us an email.

An investigation may last up to 30 days for metropolitan France and 90 days for overseas territories, from the start date of the survey. If during this period, the product is found, it will immediately re-routed to your home (most cases). But if the product is not found at the end of the investigation, the parcel is considered lost. It is only then that we can send you a replacement at our expense. If the ordered products were not available at that time, we will refund the amount of products affected by the loss of carrier. If the products were still available, but have changed their selling prices on the site, we would apply the new sale price or by paying by check for the difference, either by requesting a check on the price difference. We accept no liability for the longer delivery times due to the carrier, especially in case of loss of products or strike.

Article 12b: After Sale Service : Phone Number unsurcharged +33 499 437 258

On the email order confirmation, the full phone number +33 499 437 258 (non-premium) of the VAS indicated. 

Article 13: Delivery problems due to carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the customer. The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims. The consumer must send a copy of this letter by fax or by mail to:

3W Import -  Customer Service -  Rue de Montgolfier -  PAE Baume  34290 SERVIAN 


Article 14: Delivery errors - Defective Products

14-a: The consumer must make to the LLC 3W IMPORT the same day of delivery or no later than the first business day after delivery, any claim of error of delivery and / or non-conformity of goods in kind or as compared to the information on the order form. Any claim made after this time will be rejected.

14-b: The submission of this claim to the LLC 3W IMPORT can be made: - primarily by fax +339. or by logging on to our website under the heading "follow your order" "where, after enter your customer number, you can ask your question specifying the reference of the order.

14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account and release the 3W SARL IMPORT any responsibility towards the consumer.

14-d: a receipt of the complaint, the 3W SARL IMPORT assign a number of exchange of the product (s) in question (s) and communicate by e-mail, fax or telephone to consumers. The exchange of a product can take place only after the allocation to the consumer an exchange number that the approach outlined above.

14th: In case of delivery error or defective product: the new article must be returned within 7 days (art: 14c) to the LLC 3W IMPORT as a whole and in its original package, envelope Bubble (250gr max) or Colissimo (mini 250g) to the following address:

3W Import - Customer Service - Rue de Montgolfier - PAE la Baume - 34290 SERVIAN  FRANCE

To be accepted, all returns must be reported prior to Customer Service SARL 3W IMPORT (14a).

The shipping costs advanced by the consumer are the responsibility of the consumer, except in cases of wrong delivery. If it turned out that the product does not match the original declaration made by the consumer on the back, the 3W Import Sarl reserves the right to refuse the return.

14 - f: In case of non-delivery to an incorrect or incomplete address or IASP (does not reside at the indicated address) entered by the customer when the order is taken, the cost of returning goods will be borne consumer. 

Article 15: Product Warranty

Pursuant to Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all consequences of latent defects of the thing sold . 

Article 16: Right of withdrawal Chatel amended by ACT and ACT Hamon **

The site is a site selling online for business customers only. The right of withdrawal does not apply between professionals, you will not benefit from the provisions of Article L.121-16 and following of the Consumer Code and to the provisions of the Chatel law. Anyone registering on the site does professionally.

The return of orders is at the expense and risk of the buyer. The consumer has a period of 14 ** days to return, at its expense, the command does not suit him. This period starts from the date of delivery of the order of the consumer. If the deadline falls on a Saturday, Sunday or a holiday or holiday, it is extended to the next business day. All returns must be reported prior to the Customer Service SARL 3W IMPORT: - primarily by Fax at  or by logging on to our website under the heading "follow your order" where, after entering your number customer, you can get your order number. The product must be returned in Intl to:

3W Import - PAE de la Baume - Rue Montgolfier - 34290 SERVIAN

Only orders are included in their entirety, are listed in the order. Products must be returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged. Excluded from this device for hygienic reasons: Articles Hair (clips, headbands ...), piercing, scarves, shawls, gloves, hats.

This right of withdrawal is without penalty, except the cost of return. Assuming the exercise of the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid, or exchange the product. In the case of an exchange, the re-shipment will be at the expense of consumers.

Upon exercise of the right of withdrawal, the 3W IMPORT SARL will make every effort to refund the consumer within 30 days.

The customer will then be refunded the total amount of the order, with credit to his bank account (secure transaction) if paid by credit card or check in other cases.

Article 17: Force Majeure

Neither party has breached its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Be considered fortuitous event or force majeure any compelling facts or circumstances, outside parties, unpredictable, unpreventable, independent of the will of the parties and can not be prevented by them, despite all reasonable efforts.The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware. Both parties will then, within a month, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued. If the force majeure lasts longer than three months, these terms may be terminated by the aggrieved party. Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence in the French courts: the blocking of means of transportation or supplies, earthquakes, fires, storms, floods, lightning; stop telecommunication networks or network-specific external telecommunications clients difficulties.

Article 18: No partial validation

If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope.

Article 19: No Waiver

The failure of either party not to claim a breach by the other party of any of the obligations contained in these Terms shall be construed in the future as a waiver of the requirement in question.

Article 20: Title

In case of difficulty in interpreting any of the titles at the head of the clauses, and any of the clauses, the titles will be declared nonexistent.

Article 21: Applicable law

These general conditions are governed by French law. This is for the fund rules as to the rules of form. In case of dispute or claim, the consumer will apply primarily to the LLC IMPORT 3W for an amicable solution. In a second step and in case of appeal, the consumer may file a complaint with the Tribunal de Commerce de Béziers (34).

Article 22 Data Protection

The information requested from the consumer is required to process the order and will be provided to contractors SARL IMPORT 3W speaker as part of the execution of this command. Consumers can write to the LLC 3W IMPORT whose coordinates are within the terms and conditions contained within the web site, to oppose such disclosure or to exercise their rights of access, rectification to against information concerning and contained in the files of the LLC 3W IMPORT, as provided by the law of January 6, 1978.

Posted Online on 03/14/2014

Last updated on 09/17/2014